Return and Refund Policy

Thank you for shopping at VeloxVeda. We hope you are delighted with your purchase. However, if you are not satisfied with your purchase, we are here to help with our Return and Refund Policy.

1. Return Eligibility:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- The return must be initiated within 7 days from the date of delivery.

2. Refund Process:
- Upon receiving your return request and ensuring it meets the eligibility criteria, we will initiate the refund process.
- Refunds will be processed within 3 days of successful return.

3. Refund Method:
- Refunds will be issued to the original payment method used during the purchase.

4. Contact Us for Return:
- To initiate a return, please contact us via email at veloxveda@gmail.com or through WhatsApp at +91 8302308499.
- Provide your order number, the item(s) you wish to return, and the reason for the return.

5. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- Please ensure that the returned items are securely packaged to prevent any damage during transit.

6. Condition of Returned Items:
- Returned items must be in their original condition, with all tags and labels attached.

7. Confirmation of Return:
- Once your return is received and inspected, we will send you an email or WhatsApp message to notify you that we have received your returned item.

8. Refund Confirmation:
- We will notify you of the approval or rejection of your refund after inspecting the returned item. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method.

9. Late or Missing Refunds:
- If you haven’t received a refund within the specified timeframe, please check your bank account again and contact your payment provider. If the issue persists, contact us at veloxveda@gmail.com or WhatsApp +91 8302308499.

10. Contact Information:
- For any further queries or assistance regarding returns and refunds, please contact us at veloxveda@gmail.com or WhatsApp +91 8302308499.

We appreciate your trust in VeloxVeda, and we are committed to ensuring a smooth and satisfactory shopping experience for our valued customers.